South African Revenue Service (SARS): Service Consultant Traineeships 2023 / 2024
South African Revenue Service (SARS): Service Consultant Traineeships 2023 / 2024 has become available for unemployed South African graduates in possession of the below qualifications. If interested, kindly check the below requirements. STREAK OF LUCK!
The South African Revenue Service invites unemployed graduates to apply for Graduate / Traineeships Programme 2023 / 2024.
Company: South African Revenue Service (SARS)
Job Type: Graduate Internship
Number of Positions: 106 (North West x 23, Limpopo x 10, Mpumalanga x 13, Free State/Northern Cape x 30, Eastern Cape x 30)
Location: North West, Limpopo, Mpumalanga, Free State, Northern Cape and Eastern Cape, South Africa
Closing Date: 03 March 2023
Job Purpose:
To handle inbound and outbound scripted and partially scripted service requests across tax products from 1 – 2 interaction channels in compliance with SARS policies and procedures by consulting with clients, facilitate query resolution, maintaining taxpayer and trader profiles, registering and de-registering taxpayers, taxpayer education, debt collection up to a civil judgements and outstanding returns, thereby ensuring enhanced service delivery and compliance.
Duties and Responsibilities:
- Ensure that all face-to-face, voice, inbound and outbound queries across all tax products are promptly, effectively & efficiently answered or resolved.
- Attend to all multi-channel account enquiries received, in respect of outstanding debits, credits, penalties & interests with regards to all taxes.
- Communication of transactional outputs and queries in area of work.
- Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.
- Plan and organise own work in an effective and efficient manner to reach agreed performance objectives.
- Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.
- Deliver on contracted performance objectives according to set procedures and agreed service level agreements.
- Embrace change initiatives and positively contribute to the success thereof within area of accountability.
- Ensure quality of work content, quick turnaround, prioritise, minimise mistakes and continuously improve quality, service, and standards.
Minimum Qualification & Experience:
- NQF Level 6 and above qualification (Relevant National Diploma / Advanced Certificate/ Degree/ Postgraduate) in;-
- Taxation,
- Accounting or
- Finance
- 2 years customer service experience
Job Outputs:
Process
- Handle inbound and outbound (scripted service interactions) through 1-2 channels interactions for all tax products, in compliance with SARS policies and procedures. (E-mail, Face to Face, Digital Channels, Virtual, Education and Promotion).
- Maintain the profile of existing taxpayers, register new taxpayers, code and subsequently deregister taxpayer on SARS core system in order to enhance taxpayer services.
- Follow-up on non-compliance at an entry level to enhance taxpayer service and improve taxpayer compliance.
- Receive, sort, register, process, and distribute all documentation to relevant business units, to enhance taxpayer services.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.
Technical Competencies:
- Active Listening – Concentrates on client. Listens without interrupting
- Communication Skills – Able to communicate effectively with others
- Computer Literacy – Able to effectively handle Microsoft Office programmes. Able to effectively capture and interpret transactions on all relevant SARS systems for area of work.
- Customer Relationship Management – Applies concepts of knowledge and skill and requires guidance but not constant supervision
- Customer Understanding – Implements administrative processes for the gathering of client information
- Efficiency Improvement – Contribution towards process and team efficiency
- Financial Acumen – Knowledge and understanding of basic accounting principles and procedures
- Handling difficult calls – Able to diffuse difficult situations with patience and a willingness to help
- Product Knowledge – Knows product and service futures well, able to match customer needs accordingly
- Query Resolution – Knowledge and application of query resolution methodology and principles
- Standard operating procedure compliance – Demonstrates the relevant level of knowledge of and compliance with relevant standard operating procedures
- SARS Systems Products – Knowledge and understanding of tax laws
- Tax Knowledge – Knowledge and understanding of tax laws
How to Apply for South African Revenue Service (SARS): Service Consultant Traineeships 2023 / 2024
CLICK HERE TO APPLY ONLINE FOR SERVICE CONSULTANT TRAINEESHIP OPPORTUNITY
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