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Ten Lifestyle Group: IT Internships 2023 / 2024
Ten Lifestyle Group: IT Internships 2023 / 2024 has become available in Western Cape for unemployed graduates in possession of the below qualifications. If interested, kindly check the below requirements. STREAK OF LUCK!
Ten Lifestyle Group invites unemployed graduates to apply for a 12-month Graduate / Internship Programme 2023 / 2024.
Company: Ten Lifestyle Group
Job Type: Graduate Internship
Location: Cape Town, Western Cape, South Africa
Closing Date: Not Specified
Note that candidates who have previous IT experience (either in a previous internship or working capacity) will not be considered.
Main Duties and Responsibilities:
- Working within an IT Support Service Desk environment
- Answering all inbound calls via the contact centre
- Provide 1st-line telephonic IT support to global users
- Monitoring of the inbound ticket queue and assisting or allocating to appropriate resources within the team
- Responding appropriately and dealing with incidents; service requests; queries and complaints in an effective manner (i.e. punctual; polite and with empathy)
- Taking ownership of incidents and service requests assigned to you; responding to these within SLA and managing to resolution
- Contribute fully as an active team member and ensure team objectives are achieved
- Work rotational shifts between 7am and 10pm (SA time) *8hour shifts with a 1hour lunch
Requirements:
- Cape Town based candidates only
- Based first 3 months onsite, thereafter moving to flexi working model
- Well spoken (as role will require 99% telephonic support with users from global offices)
- No previous working experience required
- Matric certification
- IT based qualification or certification
- Able to learn quickly and in a fast-paced environment
- Good internet service at home
- Have a quiet home/work setup (to be able to provide support without interference or background noise)
- Highly motivated with a passion for technology and customer service
- A highly trustworthy individual
How to Apply for Ten Lifestyle Group: IT Internships 2023 / 2024
Click here to apply online for IT Internship Programme
If you meet these criteria and would like to be considered, then please send the following:
- A covering letter indicating why you would be a good candidate for the internship role (maximum half an A4 page)
- CV of no more than 2 pages
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