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Red Rocket South Africa: IT Internships 2024
Red Rocket South Africa: IT Internships 2024 has become available in Western Cape for unemployed graduates in possession of the below qualifications. If interested, kindly check the below requirements. STREAK OF LUCK!
Red Rocket South Africa invites unemployed graduates to apply for Graduate / Internship Programme 2024.
Company: Red Rocket South Africa
Job Type: Graduate Internship
Location: Cape Town, Western Cape, South Africa
Closing Date: Not Specified
General Description / Job Purpose:
The primary purpose of this role is to deliver exceptional customer support by addressing and resolving technical issues primarily related to Microsoft SaaS applications such as Office 365, Microsoft 365, Teams, SharePoint, Exchange Online and other internal software.
By assisting customers in troubleshooting problems, offering solutions, and ensuring a seamless experience. This involves proactive monitoring, diagnosing issues, and implementing effective resolutions while adhering to best practices and security standards.
Furthermore, the role emphasizes collaboration with internal teams to escalate and resolve complex issues, driving continuous improvement in service quality and customer satisfaction. also contributes to documentation efforts, sharing insights and best practices to enhance knowledge sharing within the teams.
Responsibilities:
- Providing 1st Line support, act as a first point of contact is key. An MSP background is preferred. For this role it is vital that English language skills, both written and verbal are at a very high level.
- Provide IT support to customers in a professional and friendly manner.
- Answering the Helpdesk Support phone calls, texts, tickets and chats.
- Support senior engineers on projects.
- Resolve tickets and ensure they are completed within SLA’s.
- Fully document all troubleshooting steps and create knowledge base articles of resolutions.
- Monitor system alert tickets and be proactive in remediation of issues.
- Remotely troubleshoot and quickly diagnose issues.
- Support and management of multi-function devices.
- Actively seeking opportunities to improve client’s IT systems and IT operations.
- Maintaining strong client relationships and delivering excellent customer service.
- Problem solving and good decision making is an essential part of this role
- Excellent telephone etiquette
- Excellent communication skills
- Good interpersonal skills
- Desktop and Laptop troubleshooting skills using remote tools
- Good technical understanding of current leading technologies, suppliers and industry terminology
- Able to prioritise under pressure and work to deadlines
- Punctuality
- Quick learner
Minimum Educational Qualifications:
- A+
- N+
Minimum Previous Experience:
- Providing 1st Line support
- Working knowledge Microsoft 365 – SharePoint, MS teams rooms
Other Skills:
- Mac OS
Advantageous Qualifications:
- Microsoft 365 Certified: Modern Desktop Administrator Associate:
- MD-100: Windows Client
- MD-101 Managing Modern Desktops
- OR
- Microsoft 365 Certified: Endpoint Administrator Associate
How to Apply for Red Rocket South Africa: IT Internships 2024
Click to apply online for Information Technology Internship Programme
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