Mimecast: Internships 20222
Mimecast: Internships 2022 opportunity has become available in Gauteng and Western Cape. If interested, kindly check the below requirements. STREAK OF LUCK!
Mimecast South Africa invites unemployed graduates to apply Graduate / Internship Programme 2022.
Company: Mimecast South Africa
Date Listed: 12 January 2022
Job Type: Graduate Internship
Location: Sandton, Gauteng and Cape Town, Western Cape – South Africa
Closing Date: Not Specified
Commencing in April 2022 and extending 12 months, the Mimecast Graduate Program aims to provide young and talented graduates with an opportunity to receive the best start in their careers in one of the most progressive Cloud technology companies in the country.
We are looking for an ambitious, go-getter, who wants to hit the ground running and learn the ins and outs of their prospective future careers by giving them a hand’s on approach. With 10% of our work force being part of our Graduate Program, this is a great opportunity to develop yourself with scarce skills in the world of Technology!
During the course of the 12 month program you will focus initially on core skills training to develop the personal and professional skills needed to establish yourself within the Mimecast community. Thereafter, you will progress into the relevant division in which you have been appointed, where you will have a dedicated mentor, ready to guide you in your first year of work.
The following Internship Opportunities are open for applications:
IT Graduate (Managed Services Graduate)
Location: Sandton, Gauteng and Cape Town, Western Cape – South Africa
Key Responsibilities:
- Autonomously analyse events and identify security threats and scams using the Mimecast and 3rd party tools
- Maintain and present to customer regularly scheduled reports
- Maintaining and building up valuable and long-lasting customer relationships
- Handle cases and phone calls as appropriate
- Act as a primary contact for the customer with support questions of for products in the scope of Mimecast managed services
- Monitor Customer features and provide details back to the customer
- Escalation and tracking of issues raised within Mimecast and tracking of feature requests raised with Mimecast Product Development
- Engage with cross functional teams to meet customer needs
- Assist customers with the successful implementation and adoption of Mimecast products including but not restricted to Brand Exploit Protect (BEP) and DMARC Analyser
- Provide exceptional support to Mimecast customers, partners, resellers, and internal staff
- Cover our customers globally between the hours of 6am – 10pm as part of a regular 8 hour working shift pattern
Requirements:
- Qualification in Information Technology (A+, N+ and MSCA or higher) preferred but not essential
- Cybersecurity experience is a plus but not a requirement
- Knowledge of email authentication techniques as SPF, DKIM and DMARC
- Experience with the general IT administration and support of Microsoft Exchange, Lotus Notes Domino or other e-mail systems
Essential Skills and Experience:
- Experience managing customer facing implementations of 3rd party SaaS and IT services
- Experience with Microsoft, Google Apps or other email platforms
- Good understanding of internet fundamentals, DNS, network routing, firewalls and email delivery
- Experience with Microsoft Exchange and Active Directory or other email platforms
- Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straight forward manner
- Detail oriented individual that enjoys working with customers and the challenge of technical troubleshooting
- Experience of working with globally diverse customers advantageous
Customer and Sales Support Graduate
Location: Sandton, Gauteng, South Africa
Key Responsibilities:
- Web lead management
- Live chat support and responses
- Partner support and query management
- New and upsell quoting for partners, Business Developers; Partner Account Managers and Account Managers
- Supporting documentation management, readily available
- Call down day and lead management and prospecting (cold calling)
- Campaign code updating into Netsuite (CRM system) records for ROI event tracking
- Order processing and assistance
- Customer Account Optimisation reporting
- Reporting on and running of product upgrade activities and campaigns
- Netsuite Management, leads, opportunities and prospects
- Prospect list vetting and collaboration
- Marketing event support, internal and external
- The Knowledge (SharePoint) Management
- Partner portal support, training and management
- Partner agreement management and enquires
- Upsell for sub 50 seat customers
Requirements:
The successful candidate must have completed the following in the last 2 years:
- BCom
- BA
- Business Administration Diploma, Management & Marketing
Skills and Competencies:
- Able to work collaboratively within a team environment, whilst driving specific objectives individually;
- Energetic
- Structured with great attention to detail
- Customer centric, eager to please and friendly
- Driven for success and ambitious
- Adaptable and flexible;
- Pragmatic
- Tenacious;
- Goal and solutions orientated;
- Passionate about Technology;
- Passionate about learning and self-development;
- Resilient;
- Adaptable and flexible;
- Well spoken;
- Professional and presentable.
How to Apply for Mimecast: Internships 2022
CLICK HERE TO APPLY ONLINE FOR MIMECAST GRADUATE PROGRAMME
Share the opportunity and never pay for any job / internship / learnership opportunities whatsoever – it merely takes you to apply for employment not your money.
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