Deloitte invites suitably qualified applicants to apply for a 6-month IT Internship Programme 2022.
Location: Midrand, Gauteng, South Africa
Closing Date: Not Specified
IT Intern- FTC 6 Months- Internal Client Services- ATS
It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.
Rewarding career opportunities are available in:
- Human resources
- Information technology
- Marketing and Communications
- Financial support services, and much more.
As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.
Main Purpose:
- Under direct supervision performs simple, basic tasks in the Cloud team to familiarise themselves with the Cloud environment and provide monthly reporting to the clients within a predefined SLA.
- Responsible for troubleshooting basic systems in the cloud and cyber area. Provides ad-hoc end-user training on the use of systems.
Key Performance Areas:
Differentiators for this specific role:
- Create and Maintain client relationship
- Reporting of monthly stats
- Maintain a tidy environment
- Administration and filing for Cloud and Cyber team
- Manage third party calls
- Filling in for absent colleagues
- Monitoring of SLA of calls ( SLA 98%)
Strategic Impact
- Under supervision, provides user support on Cloud or Cyber queries in respect Cloud solutions
Client Impact: External/Internal
- Solves user queries remotely within SLA
- Escalates issues to technical experts that cannot be solved
Operational Effectiveness
- Works collaboratively with ATS team to ensure calls are closed in the shortest possible time span
- Logs calls accurately with all detail onto system
- Tracks queries through to resolution and closes them on logging system
- Assists team members as required
- Remains aware of risk in area of expertise in alignment with Deloitte policies and processes
- Assists users through transfer of knowledge on Cloud solutions and Cyber, IT processes and procedures
Development/Growth of Team
- Actively works to address identified development areas
- Cultivates ability to give effective development feedback both upwards and to peers
Budgets and Forecast
- Effective use of time, equipment and resources
Qualifications:
Required
- Comptia A+ and/or N+ certification
- 1 year in IT support
Desired
- Starting Microsoft certification, Degree or Diploma (in some countries in Africa)
- Experience preferably within large corporate
Additional Information
Competencies:
Technical Competencies
- Basic technical knowledge in Cloud termenology and operating system
- Working knowledge of networks, IT infrastructure and applications
Behavioural Competencies
- Good communication skills, both written and verbal
- Problem solving ability
- Interpersonal and relationship building skills
- Client delivery focus
- Adaptable
- Focus on quality and awareness of risk
- Desire to develop self
- Business acumen
Leadership Capabilities:
- Living Our Purpose: Build own understanding of our purpose and values; explore opportunities for impact
- Talent Development: Demonstrate strong commitment to personal learning and development; act as a brand ambassador to help attract top talent
- Performance Drive: Understand expectations and demonstrate personal accountability for keeping performance on track
- Influence: Actively focus on developing effective communication and relationship-building skills
- Strategic Direction: Understand how your daily work contributes to the priorities of the team and the business
How to Apply for Deloitte: IT Internship Programme 2022
To apply for Information Technology Internship Programme, kindly click on the APPLY FOR INTERNSHIP button below.
*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities
Hybrid & Vaccination policy
“Deloitte Africa has successfully launched the Hybrid Working model. Aligned with this model is our commitment to maintain an environment for personnel, clients and visitors that is safe and, as far as reasonably practicable, free from health risks.
Medical evidence provides overwhelming and empirical evidence that vaccination is currently the most effective means of preventing the spread of COVID-19 and reducing the likelihood of serious illness, death, transmissions and infections. More information about our mandatory vaccination policy will be discussed during the recruitment process for this position. “
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