CSIR: Technical Support Internships 2022
CSIR: Technical Support Internships 2022 has become available in Gauteng for unemployed graduates in possession of the below qualifications. If interested, kindly check the below requirements. STREAK OF LUCK!
Council for Scientific and Industrial Research invites unemployed graduates to apply for Graduate / Internship Programme 2022 / 2023.
Company: Council for Scientific and Industrial Research (CSIR)
Date Listed: 25 August 2022
Job Type: Graduate Internship
Location: Scientia, Pretoria, Gauteng, South Africa
Closing Date: 29 August 2022
The CSIR has an Internship opportunity in the e-Government Impact Area within the Next Generation Enterprises and Institutions Cluster. The purpose of the Internship is to provide graduates with an opportunity to gain practical work experience through providing third line technical support for customers experiencing issues with installation, configuration, operation, and management of National Department of Health System (NDoH). This position is based in Pretoria.
Key Responsibilities:
- Provide customer service while responding to phone, e-mail and online requests for technical support;
- Ensure that escalations are addressed appropriately;
- Ensure effective administration of incidents, requests, and problem related to requirements;
- Ensure Service Delivery within Service Level Agreements (SLA) criteria, to resolve and escalate issues where required;
- Ensures that all customer cases are responded to within the SLA, and in a professional manner;
- Track and monitor all support cases to ensure timeous resolution and follow-up;
- Escalate critical customer situations to the appropriate level of management and engineering expertise;
- Provide related service feedback to the management team and leadership – report- repeat incidents/problem areas/proactive trends;
- Contribute to documentation and knowledge base article library.
Qualifications, Skills and Experience:
- A Bachelor’s Degree in;-
- Computer Science /Engineering,
- Electrical / Electronic Engineering,
- Information Technology,
- Data Science,
- Machine Learning
- or related field;
- An Honour’s degree will be an added advantage;
- Working knowledge of Windows platforms;
- Working knowledge and ability of the UNIX or Linux operating system in any distribution;
- Analysis and debugging skill;
- Exposure to SQL;
- Willingness to learn and develop Quality Assurance skills;
- Familiarity with Jira and Confluence (Advantageous);
- Ability to function as an individual contributor and/or a member of a team;
- Ability to work well under pressure, to manage customers, both internal and external in a positive and professional manner.
How to Apply for CSIR: Technical Support Internships 2022
CLICK HERE TO APPLY ONLINE FOR TECHNICAL INTERNSHIP PROGRAMME
Share the opportunity and never pay for any job / internship / learnership / traineeship / in-service training / bursary opportunities whatsoever – it merely takes you to apply for employment not your money.
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