Clicks Group: IT Internships 2022 / 2023
Clicks Group: IT Internships 2022 / 2023
Clicks Group: IT Internships 2022 / 2023 has become available in Western Cape for unemployed graduates in possession of the below qualifications. If interested, kindly check the below requirements. STREAK OF LUCK!
Clicks Group invites unemployed graduates to apply for Graduate / Internship Programme 2022 / 2023.
Company: Clicks Group Limited
Date Listed: 22 September 2022
Job Type: Graduate Internship
Location: Cape Town, Western Cape, South Africa
Closing Date: 26 September 2022
We are looking to recruit IT Service Centre Interns for a fixed term contract, to work within the IT department of Clicks Group Services. The role will be based at Clicks Head Office in Cape Town and will report to the Service Centre Supervisors/Service Manager (IT).
Job Purpose:
The purpose of the job will be to ensure the cost effective management of IT Incidents and service requests from end to end point of view and to provide dynamic IT Support within the agreed Service Promise.
Job Objectives:
- Providing telephonic and email support to users
- To accurately record, assign, escalate and track all incidents and service requests
- Taking ownership of incident and Service request from initiation to closure
- To deliver dynamic first line technical support in order to promptly restore IT Services within service levels
- To engage professionally with business users and vendors to provide customer service within agreed service levels
- To ensure that all IT related incidents and service requests are resolved effectively with high level of customer
- To perform standby work from time to time in the IT Service Centre
- Willingness to work weekends, Public holidays and Sundays if and when required
Job Related Knowledge and Skills:
- Knowledge of Information Systems
- Knowledge of company policies and procedures
- Knowledge of governance framework
- Knowledge of customer service and incident management processes
- Strong verbal and written communication skills
- Analytical and technical computer skills
Education and Experience:
- Matric / Grade 12
- IS or IT Diploma
Competencies:
- Deciding and Initiating Action
- Writing and Reporting
- Planning and organising
- Analysing
- Applying Expertise and Technology
- Delivering Results & Meeting Customer Expectations
How to Apply for Clicks Group: IT Internships 2022 / 2023
CLICK HERE TO APPLY ONLINE FOR IT SERVICE CENTRE INTERNSHIP PROGRAMME
Share the opportunity and never pay for any job / internship / learnership / traineeship / in-service training / bursary opportunities whatsoever – it merely takes you to apply for employment not your money.
